Director, Residential - Flooring

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

POSITION TITLE

Director, Residential - Flooring

POSITION OVERVIEW

We are seeking an experienced and driven Residential Carpet Director to oversee and grow the residential carpet segment of our business. This role will focus on developing and executing strategies to maximize sales, enhance customer satisfaction, and streamline operations within the residential market. The ideal candidate will have a strong understanding of the flooring industry, exceptional leadership skills, and a proven track record of business development.

JOB RESPONSIBILITIES

Business Strategy & Growth 

• Develop and implement strategic plans to achieve sales and profitability targets in the residential carpet market. 
• Identify new opportunities for market expansion and product development 
• Conduct competitive analysis to position the business as a leader in the residential flooring industry. 
• Assess and drive ecommerce platform 

Sales & Marketing 

• Collaborate with the sales and marketing teams to create targeted campaigns and promotions for residential customers and co-ops.  
• Attend segment tradeshows for development of product placement  
• Manage field sales team through target management and travel in the field.  
• Establish and maintain strong relationships with dealers, co-ops, and retailers. 
• Analyze sales data to identify trends, optimize pricing strategies, and enhance product offerings. 

Operational Management 

• Work closely with production teams to ensure quality standards and production schedules align with market demand 
• Advise project management team on forecast for supply chain scheduling  
• Assess and manage inventory to drive operational improvement. 
• Monitor operational budgets and implement cost-saving initiatives without compromising quality. 
• Provide monthly reviews to the Senior Leadership team on current revenue and opportunities in the market 

Leadership & Collaboration 

• Lead a cross-functional team, fostering collaboration across sales, marketing, production, and logistics. 
• Provide mentorship and professional development opportunities to team members. 
• Report on business performance to senior leadership, offering actionable insights and recommendations. 

QUALIFICATIONS - REQUIRED

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred). 

• 10+ years of experience in the flooring industry, with some experience in residential markets. 

• Proven success in business development and achieving sales targets. 

• Strong knowledge of residential carpet trends, materials, and customer preferences. 

• Excellent communication, negotiation, and leadership skills. 

• Proficiency in data analysis and business tools such as CRM software and ERP systems. 

The successful candidate will have strengths in the following:

• Strategic Thinking: Ability to set and execute long-term business goals. 
• Problem-Solving: Expertise in identifying challenges and implementing effective solutions. 
• Customer Focus: Commitment to understanding and exceeding customer expectations. 
• Team Leadership: Experience leading diverse teams and driving collaboration. 
• Market Awareness: Deep understanding of the residential flooring landscape and trends. 

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Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.