Digital CX Product Owner

POSITION TITLE 

Digital CX Product Owner 

POSITION OVERVIEW 

We are seeking a highly motivated and strategically focused Product Owner to drive the vision, strategy, and roadmap for our Customer Experience digital products. In this role, you will be responsible for maximizing the value of our product by aligning product development with overall business goals and objectives. You will work in a collaborative scaled Agile environment, partnering closely with business stakeholders, development teams, and other key stakeholders to deliver innovative solutions that meet customer needs and drive business growth. 

JOB RESPONSIBILITIES 

Key Responsibilities: 

• Develop and maintain a deep understanding of the strategic goals for the functional area(s) and business units supported including understanding market trends or future needs and vision.  Translate this understanding into a clear product and IT vision, strategy, and roadmap that enables meeting the business or functions objectives. 

• Develop deep platform fluency and architectural awareness, understanding internal integration patterns and optimizations through tool and platform working knowledge. 

• Prioritize and maintain a well-defined product backlog, ensuring that it contains clear, concise, and actionable user stories with acceptance criteria. Regularly refine the backlog based on business value, time criticality, customer feedback, and technical feasibility. Ensure the IT development team can execute without rework or additional clarification loops. 

• Serve as the primary stakeholder contact and liaison between cross-functional teams, providing transparent communication on product progress, roadmap changes, KPIs, and major decisions.  

• Champion and communicate the product vision across teams to ensure alignment, clarity, and enthusiasm for the direction and goals of the product. 

• Analyze and report on digital initiatives in partnership with business stakeholders, providing insights into performance and opportunities for improvement. 

• Own continuous delivery and sprint readiness, maintaining 2-3 sprint backlog while minimizing development downtime. Lead business and technical refinement sessions to align teams. 

• Identify opportunities to optimize products, UX/UI and recommend strategic improvements to maximize software investment, enhance digital strategy, and advance business value.  

• Collaborative scrum team player working closely with the development team ensuring a shared understanding of priorities and deliverables through regular backlog refinement, fostering an environment of trust, transparency and continuous improvement.   

QUALIFICATIONS – REQUIRED 

• Bachelor’s degree in business-related or technical field. 

• Hands-on experience with enterprise CMS (Sitecore experience strongly preferred) 

• 5+ years of experience working in the functional area represented, process alignment or business applications, preferably experience working within an enterprise CX function. 

• Proven ability to manage backlog and roadmap in Lean/Agile environments. 

The successful candidate will have strengths in the following: 

• Strong business acumen with the ability to translate high-level strategy into tactical plans and product deliverables including cost benefit analysis. 

• Excellent communication, facilitation, and stakeholder engagement skills. 

• Ability to handle conflict resolution and challenge assumptions to encourage innovative, customer-centric thinking.  

• Organize tasks effectively for backlog prioritization and commitment to business stakeholders 

• Highly motivated/self-starter to be driven to find gaps in processes and technology. 

• Demonstrated success in navigating business and technology trade-offs. 

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