Customer Success Coordinator

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

JOB DESCRIPTION

• Update and maintain relationship with customers on open PO status, quotation, and fulfillment of purchase orders.
• Input, Review, and release all orders from Planning Hold status to align with Manufacturing capacities.
• Serve as Level 1 contact for complaint resolution and pro-active communication.  Ensure customer communication is proactive and in accordance with world class customer service expectations.
• Coordinate customer service activities to align with business, supply chain and manufacturing needs.
• Coordinate and communicate customer service process needs with business planners.

• Troubleshooting and problem resolution for internal and external needs.
• Set up and maintain Customer files in SAP.
• Set up SAP with customer parameters for orders/shipments/invoicing.
• Collaborate with sales and marketing.

QUALIFICATIONS - REQUIRED 

• High School Diploma or GED
• High proficiency with Microsoft Excel, Word, and Outlook
• Self-Motivated
• Ability to engage in various customer portal/systems and learn new systems quickly.
• Strong problem-solving skills

QUALIFICATIONS - PREFERRED

• Experience woriking in customer service
• ERP system experience (SAP strongly preferred)
• High proficiency with Microsoft Excel, Word, and Outlook

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.