Customer Service Coordinator, Textile Division, Protective Fabrics

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

POSITION TITLE  

Corporate Customer Service Coordinator, Textile Division, Protective Fabrics 

POSITION OVERVIEW 

The Customer Service Coordinator for the Protective Fabrics business within Milliken's Textile Division will play a key role in delivering world-class customer service and managing critical order processes. This position is based on-site at the Roger Milliken Center in Spartanburg, SC. 

As the primary point of contact for customer inquiries, you will ensure seamless communication regarding purchase order statuses, quotations, and complaint resolution. You will collaborate closely with cross-functional teams, including sales, marketing, supply chain, and manufacturing, to align customer service activities with broader business goals. 

Key responsibilities include managing customer orders in SAP, monitoring manufacturing capacities, and proactively refining processes to enhance the overall customer experience. You will also create reports using SAP backend data and troubleshoot issues to resolve internal and external needs. 

JOB RESPONSIBILITIES 

• Update and maintain relationship with customers on open PO status, quotation, and fulfillment of purchase orders.  

• Input, Review, and release all orders from Planning Hold status to align with Manufacturing capacities.  

• Serve as Level 1 contact for complaint resolution and pro-active communication.  Ensure customer communication is proactive and in accordance with world class customer service expectations.  

• Create and refine processes to improve overall Customer Experience.  

• Coordinate customer service activities to align with business, supply chain and manufacturing needs.  

• Coordinate and communicate customer service process needs with business planners.  

• Control inputs to manufacturing via offering/load management process and maintain capacity information for quotations.  

• Troubleshooting and problem resolution for internal and external needs.  

• Set up and maintain Customer files in SAP.  

• Set up SAP with customer parameters for orders/shipments/invoicing.  

• Report creation using backend SAP data via BI and/or customer specific systems.  

• Collaborate with sales and marketing. 

QUALIFICATIONS - REQUIRED 

• High school diploma or GED equivalent.  

• 1–3 years of experience in customer service, order management, or a related administrative role.  

• Experience with enterprise resource planning (ERP) systems in a high-volume environment. 

• High proficiency with Microsoft Excel, Word, and Outlook   

QUALIFICATIONS - PREFERRED 

• Bachelor’s degree in business administration, supply chain management, customer service, or a related field.  

• Experience with SAP. 

• Background in supply chain, logistics, or manufacturing environments. 

• Strong problem-solving and communication skills, with a history of working collaboratively across departments. 

The successful candidate will have strengths in the following: 

• Self-Motivated  

• Ability to engage in various customer portal/systems and learn new systems quickly.  

• Strong problem-solving skills 

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.