Customer Service Coordinator, Chemical Division

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

POSITION TITLE  

Customer Service Coordinator, Chemical Division

POSITION OVERVIEW 

This position is located in Spartanburg, SC at our Roger Milliken Center and is part of Milliken’s Chemical Division. The position is responsible for delivering the highest level of customer service possible from order entry through delivery and invoicing. A critical component is establishing and maintaining positive business relationships, both internally and externally. The position reports directly to the US Customer Service Manager. 

This position is located at the Roger Milliken Center (RMC) in Spartanburg, SC. Normal work hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. 

JOB RESPONSIBILITIES 

• Perform day-to-day customer questions for existing accounts; (order entry, order management, credits, and delivery updates, etc.) 

• Ensure customer calls/emails are promptly responded to in a pleasant and accurate manner 

• Build and maintain excellent customer relationships (both internally and externally) as a support to account management 

• Act as a liaison and advocate for the customer within all departments 

• Monitor accuracy of reporting and order information; review customer complaints as it relates to customer service and implement countermeasures 

• Plan, prioritize, and implement work tasks to ensure proper functioning 

• Maintain in-depth working knowledge of the company’s brands, systems, products, and processes 

QUALIFICATIONS - REQUIRED 

• Relevant customer service and/or sales experience 

• Proficiency in MS Office applications 

• Strong organizational, interpersonal and communication skills 

• Demonstrated performance in designing service-related improvements for customers 

QUALIFICATIONS - PREFERRED

• SAP experience 

• Associate’s or bachelor’s degree 

The successful candidate will have strengths in the following: 

• Demonstrated initiative and self-management 

• Ability to thrive in a team working environment 

• Approachable and adaptable 

• Critical thinking skills 

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.