Customer Service Adv Coordinator

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and  LinkedIn.

JOB DESCRIPTION                                                

JOB TITLE:              Customer Service Representative        

DEPARTMENT:        Customer Service Asia, Textile             

REPORTS TO:           Asia CSR Manager                                

SUMMARY:  Provides customer service to domestic and international customers and general administrative support to the International Sales Team.

MINIMUM JOB REQUIREMENTS:

• 3~5 years work experience in customer service or sales support.

ESSENTIAL FUNCTIONS:

• Incoming orders processing for Chinese and international brands, order follow up, shipments coordinate, and provide after-sales support include handling complaints.
• Hangtag and label processing via SML E- platform and follow up.
• Interface effectively with internal departments to gather and research information needed to address customer queries and orders.
• Provide general administrative sales support to the Sales team, performing a wide variety of tasks including price checking, tech sheet providing, sample requests, lab dip processing for customized colors and more.
• New customer onboarding and data processing in company system EDM and SAP.
• Assist the credit and finance team with customer payments and documentation.
• Filing, report generation, tracking paperwork, etc.
• Performs other related duties as required or directed.

OTHER FUNCTIONS/SKILLS:

• Strong customer service orientation and communication skills.
• Ability to remain level headed in stressful situations.
• Good spoken English and writing.
• Experiences in textile Industry is a plus.
• Good team player.
• Familiarity with SAP is desirable.

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.