CN Customer Service Rep

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

JOB TITLE:      Customer Service Representative
DEPARTMENT:    Customer Service Asia, Textile    
REPORTS TO:    Asia CSR Manager    

SUMMARY:  Provides customer service to domestic and international customers and general administrative support to the International Sales Team.

MINIMUM JOB REQUIREMENTS:
1.    2~4 years work experience in customer service or sales support.

ESSENTIAL FUNCTIONS:
1.    Order Management of all incoming orders for Chinese and selected international brands (order processing, setting up of shipments, after sales support include complaints handling).
2.    New customer onboarding and data processing in English and Mandarin in company system SAP.
3.    Provide general administrative sales support to Sales Group, performing a wide variety of tasks including price quotes, sample swatch request, lab dip processing for customized colors and many more.
4.    Deal with customers directly in absence of salesperson with regard to work in process.
5.    Interface effectively with internal departments to obtain/research information about customer queries, orders, etc.
6.    Filing, report generation, tracking paperwork, etc.
7.    Support credit and finance team on customer payment and document etc.
8.    Performs other related duties as required or directed.
9.    Other assigned work from time to time
    
OTHER FUNCTIONS/SKILLS:
1.    Strong Customer Service orientation; able to interface effectively with customers and internal department personnel.
2.     Proficient in Microsoft Office including Word, Excel  and Outlook.
3.    SAP knowledge if possible
4.    Basic knowledge of international trade is a plus
5.    Good spoken English and writing.
6.     Reliable and ready to take ownership of issue to be resolved in best interest of both customer and Polartec
7.     Level headed approach to stressful situations.
8.      Korean-speaking is preferred

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.