IS Specialist, Encapsys (Production)

COMPANY OVERVIEW 

At Milliken, our work begins behind the scenes often taking shape in a lab. The molecules and materials we create are transforming lives and experiences around the world. We're a global leader with over 155 years of expertise in research, design and manufacturing specializing in the textile, chemical, healthcare, and flooring industries.  

Headquartered in Spartanburg, South Carolina, our eight thousand associates across 46 locations are a diverse global team of scientists, engineers, manufacturers, designers, thinkers, and problem solvers. People who come to work every day with curious minds and an unwavering commitment to delivering sustainable solutions for our customers and communities. Named to the World’s Most Ethical Companies list by Ethisphere Institute for 15 consecutive years, we rally behind a common purpose: to positively impact the world for generations. 

SUMMARY:  The Information Systems Specialist will be responsible for the maintenance of the facility IT systems at the Ironwood Plant in Portage WI. The Information Systems Specialist will have a wide range of technical support opportunities for multiple process control systems and providing technical support for existing and future installations. They will also develop and implement patching and upgrade strategies for existing and future systems in accordance with industry best practices.

Responsibilities:

• Resolve computer hardware and software issues with customer service skills
• Support plant business applications including MS Office, SAP, MDS, PI, Python, LabView and others.
• Prepare and execute upgrade strategies for existing data platforms to mitigate obsolescence.
• Prepare and implement software patching strategies in accordance with industry best practices to protect against cyber security threats.
• Review diagnostics and assess the functionality and efficiency of systems
• Support security systems including camera and access control equipment
• Support, maintain and/or install plant network equipment including switch, router, access points, fiber connection and VoIP equipment
• Support plant LAN & VLAN’s to include control system equipment, domain and associated systems
• Research and recommend new technologies to eliminate obsolescence and/or increase efficiency
• Route major network issues to corporate IT Services
• Manage software and hardware service agreements related to job duties
• Provide support for OT software with training as needed
• Follow all plant procedures to ensure no negative impacts on the environment, health, safety, security
• Have availability for after-hours emergency calls

Qualifications:

• Associate degree in Computer Science or related field
• 2 years’ experience minimum
• Proficiency in IT Support, including knowledge of TCP/IP protocols
• Familiarity with computer and network hardware components and troubleshooting techniques
• Show customer service skills dealing with users as part of a team and independently to meet objectives
• Ability to multitask and prioritize