Sales Coordinator/Showroom Manager - New York

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

POSITION TITLE

Showroom Manager – New York

POSITION OVERVIEW

Milliken Floor Covering is searching for a dynamic individual to join our New York team as the Showroom Manager. This person should possess exceptional organizational skills, outgoing personality, and be adept at anticipating the needs of others. Qualities for success include the ability to navigate complex tasks without supervision, an attention to detail, and a strong bias for action.  The ability to work well under pressure in a fast-changing environment is imperative. This is a visible position and will require an individual very comfortable interacting with all levels of the organization presenting a professional, progressive image to internal and external audiences.

JOB RESPONSIBILITIES

Customer Experience Leadership

• Lead the customer experience in the New York showroom, adhering to established brand standards.
• Foster engagement with the local design community to build relationships and promote showroom visibility.

Sales Support

• Provide daily sales support to the Northeast sales team, including:
  • Meeting preparation and support.
  • Support field sales representatives in managing their workload efficiently, ensuring tasks are prioritized and deadlines are met.
  • Document preparation and phone management.

Product Knowledge and Support

• Stay knowledgeable about the commercial flooring product portfolio and company offerings.
• Provide timely and accurate information to support product sales and collaborative partnerships.

Event Planning and Coordination

• Organize and oversee large industry and corporate events, including:
  • Travel arrangements, hotels, catering, and creative displays.
  • Coordination of local interest activities to enhance event experiences.
• Develop and execute showroom-based events such as IIDA meetings, lectures, product launches, and CEUs.

Showroom Operations

• Plan and maintain showroom displays, ensuring the presentation of the latest and most relevant products.
• Manage the library center with samples, marketing collateral, and sales support materials.
• Maintain the visual appearance of the showroom, including:
  • Arrangements for cleaning, interior updates, construction, systems support, and general supplies.

Client Engagement and Design Solutions

• Assist clients with design solutions, including creating product palettes and recommendations tailored to project needs.
• Coordinate site activities in collaboration with leadership and division marketing teams to deliver a cohesive branded experience.

Community Involvement and Networking

• Actively participate in the local A+D community through networking, industry events, organizations, and boards.
• Build and maintain professional relationships with industry professionals to generate leads for the sales team.

QUALIFICATIONS - REQUIRED

• B.S./B.A. Interior Design, Marketing, or relevant work-related experience desired
• Experience working in the A+D environment, preferably as a showroom manager in New York or another large metropolitan market. 
• Proficient with all office management software (word, excel, powerpoint) with desire for some web-application or print (in-design, photoshop, illustrator) software experience.
• Well-developed communication and execution management skills.
• Work history of support to senior management staff highly desired.

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Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.