Maple Corp Cust Service Coordinator

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

The Customer Service position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals.  This position is located at Milliken & Company’s Maple Complex in LaGrange, Ga. The position reports directly to the Customer Service Manager.  The work schedule is Monday – Friday, 9:00 am – 6:00 pm. 

 Key Responsibilities: 

• Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements 

• Examine records, assist in expediting orders through production and shipping, interface with supply chain regarding order status and scheduled shipment dates. 

• Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations. 

• Participate in special projects and perform additional duties as required. 

Qualifications – Required: 

• High School diploma or GED 

• Computer experience with MS Word, MS Excel, Internet Explorer and Outlook 

Qualifications – Preferred: 

• General office experience is preferred with exposure in a customer service environment. 

• Call center experience is a plus. 

• SAP experience is a plus. 

The successful candidate should demonstrate strengths in the following: 

• Prioritize work and effectively manage one’s time. 

• Highly effective communication and telephone skills. 

• Be able to apply new-job related knowledge to practical use. 

• Able to adapt to a changing environment. 

• Customer focused and be able to build customer loyalty. 

• Maintain professionalism in stressful situations. 

• Proactive and willing to take action when appropriate. 

• Strong organizational skills and demonstrate high attention to detail. 

• Excellent team interaction skills for working in small work groups. 

• Initiative and self-motivation. 

• Problem solving / Quick decision making. 

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.