Customer Service Representative - Trainer

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and  LinkedIn.

POSITION TITLE

Customer Service Representative – Trainer

POSITION OVERVIEW

Responsible for training customer service representatives (both new hire training and ongoing training for existing associates). As well as maintaining the division’s information resources.

Location: Live Oak Plant, LaGrange, GA

Work schedule: 8:00am – 5:00pm

Position Type: Administrative

SBU: Flooring

JOB RESPONSIBILITIES

• Train new CS associates in Commercial, Hospitality, and Residential businesses on order entry, customer service procedures, and Milliken processes
• Conduct ongoing training of existing CS associates
• Conduct new product training for CS reps
• Write specifications/procedures, update existing procedures, and maintain procedure manual as needed

• Demonstrate teamwork to ensure team, individual, and corporate goals are met
• Participates in special projects and perform additional duties as required
• Continuous learning of new products, procedures, and processes
• Work in a fast-paced environment and deal with high-pressure situations
• Need to be cross trained on all CS jobs to cover in the event of absences and vacations as needed
• Investigate cause of claims and implement procedures and processes as needed to reduce occurrence of claims and customer complaints
• Maintain KPI reports for management
• Submit IT help tickets on behalf of CSR’s

QUALIFICATIONS – REQUIRED

• High School Diploma or GED equivalency is required
• Computer skills in MS Word, MS Excel, Internet Explorer, Email, and SAP is required
• Accurate typing and data entry skills
• Ability to learn quickly and adapt to changes
• Previous Milliken Customer Service experience required
• Excellent interpersonal and communication skills

• Proficient in SAP

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.