Systems Engineer

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

As a Systems Engineer you provide customer service by ensuring that all IT support needs are met across the European locations, with a focus on Belgium (Ghent) and France (Roisel). This role involves working closely with the European and global IT teams to implement IT initiatives and drive digital transformation within the organization. The System Engineer will be a key liaison between the business and IT, building strong relationships with stakeholders to align IT services with business objectives. Additionally, you will provide first, second, and third-level IT support, proactively manage projects, and offer training on Microsoft technologies. The ultimate goal of this role is to empower end-users, ensure the smooth operation of IT systems, and contribute to the company's strategic objectives by enhancing the IT infrastructure and driving innovation. This role reports to the European IT Support Manager. 

Job responsibilities

• Deliver customer service by resolving IT support issues and ensuring timely support.

• Provide first, second, and third-level IT support for hardware, software, and network issues.

• Manage and participate in IT projects across multiple European locations (Ghent & Roisel).

• Provide training and guidance on Microsoft tools like OneDrive, Teams, and SharePoint.

• Manage mobile device replacements, including laptops, tablets, and smartphones.

• Assist in server and network support to ensure availability and reliability.

• Build relationships with key stakeholders and serve as an advocate for IT initiatives.

• Proactively suggest and implement improvements to IT processes and systems.

• Collaborate within the global IT team across different levels and departments.

• Develop and maintain documentation to ensure consistency in IT services.

Qualifications

• Relevant educational background, including a degree in Computer Science, Information Technology, or a related field. 

• Professional experience in IT support, focusing on troubleshooting hardware and software issues promptly, along with familiarity in system management tasks such as installation, configuration, and maintenance of desktop and laptop systems. 

• Strong technical skills, demonstrating proficiency with Microsoft technologies, particularly Windows operating systems and Office 365. Your knowledge of Apple Mobile devices allows you to support a diverse user base effectively.

• Additionally, you have a basic understanding of networking principles, familiarity with network hardware like routers and switches, and competence in managing IT hardware, ensuring optimal performance and reliability.

• Effective communication & collaboration skills.

• Strong problem-solving skills and a pro-active approach to decision-making.

• Commited to professional development, eager to stay updated on the latest trends & best practices in the IT field.

• You are fluent in Dutch, English, and French.

Offer

The opportunity to work on innovative projects that drive business growth and operational efficiency. Developing skills in a challenging & rewarding environment.  An attractive compensation package, including meal vouchers, insurances, bicycle lease program... combined with flexible working conditions. A supportive environment encouraging professional development & growth. 

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.