Sales Operations Support

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and  LinkedIn.

As a Sales Operations Support you are responsible for administrative and broad commercial support for the Account Managers and customers in Europe, Middle East & Africa (EMEA) within the Plastic Additives (PA) business.

You act as the link between the Milliken Account Managers and their customers, building strong long-term relationships with both. 

This position is based in our office in Ghent, Belgium.

Key responsibilities

• Act as the key link between customers and the sales team, ensuring clear and timely communication on products, pricing, contracts, data sheets, regulatory topics, and more.
• Coordinate the entire sampling process—from handling incoming requests to coordinating shipment and delivery to customers.
• Become a go-to expert in our CRM and sales tools (Spark, SAP, MSBI, IBP, …) and help the sales team use them efficiently.
• Prepare accurate customer quotations, monitor price changes, and communicate updates to both customers and sales colleagues.
• Oversee the full contract management process: from initial setup and system follow-up to signing and sending contracts. Maintain a structured contract database for organizational transparency.
• Think proactively and commercially alongside customers and the sales team, identifying targeted solutions for emerging challenges.
• Reach out to customers and prospects based on leads generated through our website, events, and conferences.
• Collaborate closely with internal departments (labs, planning, purchasing, production, etc.) to ensure customer needs are met with professionalism and efficiency.
• Support Marketing Communications and Sales in organizing, coordinating, and following up on trade shows and related activities.

Your Profile

• You hold a bachelor’s or master’s degree.
• Ideally, you bring 3 to 5 years of experience in a commercial or administrative role with a strong focus on customer contact and service.
• Experience in a technical or chemical environment is a strong asset.
• You communicate fluently in Dutch and English; knowledge of French or German is a plus.

What Makes You Shine

• Customer-Centric Mindset: You thrive on delivering efficient, effective, and timely support to customers and internal stakeholders, ensuring smooth operations and quick solutions.
• Passion for Commercial Excellence: You are committed to providing high-quality support that empowers the sales team and enhances customer satisfaction.
• You quickly adapt to new systems and proactively seek ways to improve processes for maximum efficiency.
• You combine a commercial mindset with accuracy and attention to detail, always working in a customer-oriented way.
• Strong communication skills, the ability to set priorities, and a proactive attitude are among your key strengths.
• You are open to occasional travel for trade fairs, customer visits, or training sessions. An exciting job with a varied range of tasks and international contacts. You will be working in a growing, innovative organization with a collegial atmosphere where open communication and team spirit are important. You will be trained by you experienced colleagues. We offer an indefinite contract with an attractive salary package, with fringe benefits such as meal vouchers, hospital and group insurance, flexible working hours and the possibility of bicycle leasing. 

What we offer

An exciting job with a varied range of tasks and international contacts. You will be working in a growing, innovative organization with a collegial atmosphere where open communication and team spirit are important. You will be trained by you experienced colleagues. We offer an indefinite contract with an attractive salary package, with fringe benefits such as meal vouchers, hospital and group insurance, flexible working hours and the possibility of bicycle leasing. 

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.