Hawthorn Plant - Support Operator

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Date: Nov 12, 2021

Location: Franklin, PA, US

Company: Milliken and Company

Headquartered in Spartanburg, South Carolina, Milliken & Company is a global, innovative, industrial diversified manufacturing company that has been exploring, discovering, and creating ways to enhance people’s lives since 1865. With expertise across a breadth of disciplines including specialty chemical, floor covering, and performance materials, the company works around the world every day to add true value to people’s lives, improve health and safety, and help make our world more sustainable. Milliken has long led the way for "knowledge-based" investment, employing over 100 PhDs, and has accumulated over 2,200 U.S. patents – and more than 5,000 patents worldwide. Milliken is widely acknowledged as an international leader in research technology, innovation, and customer service. With over 35 manufacturing facilities located in the U.S., U.K., Belgium, France, China, India, Mexico, and Australia, and other sales and service operations throughout the Americas, Europe and Asia, Milliken's more than 7,000 associates work to deliver innovations that do good for the world, create new experiences, and build for the future.

The Support Operator position is responsible for assisting Production & Maintenance operators with daily activities as needed at the Franklin Plant. 

The starting wage for this position is $19.44 per hour.

This position reports to the Senior Operations Manager. Work schedule is rotating 8 hour shifts, typically Monday - Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.



Know company policies and follow all rules.

Know the hazards of the job before you start.

Be on time and ready for work at start of shift.

Know your responsibilities with respect to EH&S.

Perform tasks in a safe manner.

Report any spills to your supervisor.

Follow all work and permit procedures.

Complete all required training.

Communicate with supervisor and peers.

Wash up at shift end.  Do not take contaminants home.

Use required personal protective equipment.

Maintain certification to drive fork trucks.

Work toward solving problems.

Possess the capability of working off shifts.

Possess the capability of working alone with minimal supervision



Package and label liquid products per procedure

Package and label solid product per procedure

Notify supervisor of any equipment, process or product abnormalities 

Keep work area clean and orderly.

Notify supervisor of any out of calibration or improperly functioning equipment.

Handle all nonconforming materials, floor sweepings and material cleaned from the hopper, dust collector and pastillator, per procedure.


Inventory Transactions:

Open and complete process orders for packaged materials

Maintain inventories and trigger orders for depleted stocks.


Returnable Tote Management:

Repair or replace tote gaskets, fittings and other accessories as required.

Inspect totes per procedure in compliance with 49CFR.

Maintain parts and report ordering requirements to production supervisor.


Production Support:

Provide pail filling support (labeling, palletizing, wrapping, etc.)

Provide hole watch for confined space entry.

Move materials to and from racks.

Stage materials for use.


Maintenance support:

Obtain the required work permits prior to starting a job.

Complete and turn in all paperwork with work order.

Keep supervisor informed on the status of assigned tasks.

Following all safety rules and material handling precautions.

Handle all materials with consideration of the environmental impact.

Provide fire watch for hot work activities.

Clear snow and ice as required.

Sanitize common areas as needed.

Perform repairs and install insulation.

Identify issues that may lead to environmental, health, or safety issues.


An individual must be capable of performing each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



 High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Familiar with basic mechanical, carpentry and plumbing work.

Ability to read and write at a high school level.

Ability to learn and apply new skills.



Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.



Ability to add, subtract, multiple and divide.

Ability to apply concepts such as fractions, percentages, ratios, and proportions and basic algebra to practical situations.



Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work on equipment only which have been trained in or are familiar with.

Work only in situations when familiar with all safety and environmental concerns.

Ability to deal with problems involving several concrete variables in standardized situations.





The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and taste or smell.  The employee frequently is required to talk or hear.  The employee is occasionally required to sit, kneel, and stoop.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Ability to handle boxes weighing 55 pounds, ability to drive fork trucks (stand-up, walk behind and sitting) and the ability to perform multiple tasks e.g., packaging from two pastillator hoppers within the same shift.  For safety reasons, the ability to hear, smell and talk are important.  Depth perception and peripheral vision are important safety factors as you move throughout the plant.


The physical requirements include the ability to move freely about all areas of the plant facility, which includes steps, elevated platforms, narrow passageways, narrow doorways, and ramps.  The associate must be capable of wearing and operating required personal protective equipment and devices.




The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work environment may include vibration, guarded moving mechanical parts, vapors, airborne particles, and chemical solvents. 


While performing the duties of this job is occasionally exposed to wet and/or humid conditions; high places; and outside weather conditions.  The noise level in the work environment is usually moderate.  Proper hearing protection is required in all hearing conservation areas.