Field Technician - Live Oak Quality Assurance

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

Overview of role:

The primary function of the Field Technician is to work directly with our customers to resolve product concerns, customer claims and carpet deficiencies to ensure our customers are fully satisfied with their purchase.

Key responsibilities:

1.     Must be able to visit an installation site and do thorough technical analysis which may include assessment of the Milliken product, the installation work itself, the site conditions, floor prep, etc.

2.     Must be able to perform the necessary corrective actions on site to properly remediate the carpet. This may include trimming edges, blending with dye, making shear adjustments, massaging tile installations, seam blending or dyeing, etc.

3.     Will need to be able to conduct 1st Delivery visits, to be at installation sites for technical guidance for installers.

4.     Must have understanding of our product offering and expectation levels.

5.     Must be willing to travel continuously, and to make your own travel arrangements.

6.     Must be willing to work hours & schedule based on customer’s needs, including nights and weekends.

Requirements:

1.  Must be technically & physically  capable of performing remediation activities based on practical field experience.

2.  Must have basic computer skills.

3.  Need to have broad product knowledge.

4.  Good written and verbal communication skills.

5.  Must operate with full integrity, the highest ethics and total professionalism at all times.

6.  Must be educated on applicable Milliken Policy.

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.