Systems Engineer I

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and  LinkedIn.

Job Description:
The open position is an Exempt Salary, IT position, created to provide site IT support for the associates working at the Milliken "Highland" Industrial Fabrics Manufacturing Facility, located in Cheraw, South Carolina. The Systems Engineer I serves as the primary on-site IT resource for our manufacturing facility, providing hands-on technical support for systems, networks, and end users. This role is critical to ensuring the reliability, security, and performance of IT systems that support manufacturing operations. The Systems Engineer I will play a key role in the company’s transition to SAP, assisting with system readiness, user support, troubleshooting, and coordination with corporate IT and external partners to ensure a smooth and successful implementation.

Job Summary: We are looking for a tech-savvy IT Site Support person to be responsible for providing technical assistance with computer systems, hardware, and software. As an IT Support person, you are responsible for responding to email, in-person, or phone queries and for offering technical support to the Plant using computer systems, hardware, and software. To be a successful IT Support person, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills. You will be working in a fast-paced manufacturing setting.

Key Responsibilities

Manufacturing & End-User Support

• Serve as the primary IT point of contact for the manufacturing facility.

• Provide day-to-day technical support for desktops, laptops, mobile devices, printers, and peripherals.

• Troubleshoot and resolve hardware, software, and network issues impacting production and office staff.

• Support shop-floor systems, workstations, scanners, label printers, and other manufacturing-related technology.

• Ensure minimal downtime and rapid response to production-impacting IT issues.

Systems & Infrastructure

• Assist with installation, configuration, maintenance, and monitoring of servers, networks, and systems.

• Support Windows-based environments, Active Directory, user accounts, and access controls.

• Assist with patching, updates, backups, and system documentation.

• Coordinate with corporate IT on infrastructure standards, cybersecurity policies, and best practices.

SAP Implementation & Support

• Support the transition to SAP during implementation and go-live phases.

• Assist with system setup, testing, data validation, and issue resolution related to SAP.

• Provide first-level SAP user support and escalate issues as needed.

• Partner with business users to troubleshoot system-related process issues.

• Assist with user training, documentation, and change management activities.

Security & Compliance

• Follow IT security policies and assist in maintaining compliance with internal controls.

• Help monitor systems for security risks and report incidents as required.

• Ensure proper access controls for systems supporting manufacturing operations.

Continuous Improvement

• Identify opportunities to improve system reliability, performance, and user experience.

• Document procedures, configurations, and troubleshooting steps.

• Support additional IT projects as assigned.

We offer an impressive compensation/benefits package, including 401K, health, life, disability insurances and much more.

For more information about our company, please visit our website:

http://www.milliken.com 

Please check out the Highland site video at:
https://www.youtube.com/watch?v=RG_aelSvwzI&sns=em
Please ensure that your resume reflects a detailed account of your skills as they relate to the requirements of this position. To be considered for this position, please include your salary requirements.

NO 3RD PARTY/UNSOLICITED RESUMES ACCEPTED! 

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.