Strategic Account Manager - Boston

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Date: Feb 23, 2023

Location: Boston, MA, US, 02108

Company: Milliken and Company

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at and on Facebook, Instagram, LinkedIn and Twitter.


Strategic Account Manager – Boston



The Strategic Account Manager (SAM) is responsible for creating, developing, maintaining, and growing strategic account opportunities within a defined regional geography. This person must be a leader and will work closely with all customer channels and segments, Milliken Territory and Regional Managers, and other cross functional teams within Milliken & Company.  The goal of the SAM is to provide value and solutions to our most important internal and external customers and contribute to the overall revenue and EBIT growth of assigned region.



  • Develop and communicate industry and customer trends and strategies to Account Managers, Strategic Account Managers (SAMs), Regional Sales Managers, and Divisional Leadership across the organization.  Create short and long-term strategic plan to secure and develop strategic account opportunities across all segments. 
  • Review programs and sales directives frequently and provide input to marketing and product development teams to ensure that short and long-term goals are attained.
  • Provide expertise, training, and support to Account Managers, SAMs, and Regional Sales Managers on strategic accounts relevant to specific markets within assigned region.
  • Provide market research and keep abreast of market trends and developments to recognize customer needs and develop innovative solutions for success.
  • Work directly with end-users, specifiers, and contractors to ensure customer satisfaction and uncover sales opportunities. Expand and maintain strong customer relationships with prospective and new customers.
  • Assist with the RFI, RFP, and RFQ process for accounts in assigned regional geography.
  • Manage and interface successfully with external procurement personnel and personnel in other Milliken & Company divisions to ensure maximum penetration of accounts in assigned regional geography.
  • Attend relevant trade shows, conferences, and provide after-sale support.



  • Bachelor’s degree in a related discipline or an equivalent combination of education, training and experience that provides the required skills and knowledge to perform the essential functions of the job.
  • Knowledge of Milliken’s organizational and functional operational structure, products, administrative procedures, and policies.
  • Knowledge of marketing and sales terminology, concepts and business operating procedures.
  • Proficient computer experience including Excel, Word, PowerPoint, Salesforce, and related applications.  Experience in business writing concepts and techniques.
  • Ability to prioritize, multi-task, and manage complex workload.
  • Strong verbal and written communication skills, including the ability to interact effectively with business partners and external personnel from various industries.
  • Demonstrated ability to exercise good judgment, problem solving capability, and resourcefulness.
  • Ability to identify, analyze and resolve issues through solution-oriented projects and ability to persuade market and sell new ideas.
  • Ability to coordinate diverse administrative tasks requiring exceptional organizational skills.
  • Ability to work efficiently under conditions of multiple deadlines and changing priorities.
  • Willingness to travel frequently within assigned regional geography to develop opportunities with assigned target accounts, approximately 50% required travel




  • Growth and development of Strategic Accounts in assigned regional geography
  • Overall Regional sales and EBIT growth
  • Overall North American sales and EBIT growth


Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.